Select Page

Lauren Irwin-Szostak

Industry News

Lauren Irwin-Szostak is the founder of Business Processes Redefined, LLC (BPR),  which is headquartered in Parsippany, New Jersey. She has over 25 years of experience in the collections industry.

Under Ms. Irwin-Szostak’s tutelage, the team at BPR is transforming the collection industry. BPR partners with Fortune 1,000-level clients to manage their collection processes for a cost-effective monthly fee. BPR maximizes its clients’ recoveries while minimizing their collection responsibilities, allowing them to enjoy new levels of profitability as they redeploy their collection resources elsewhere in their business.

The BPR Difference

Over the past few years, the collections industry has changed. Previously, organizations either needed to manage their debt collection process internally or outsource recovery to collection agencies. Each option poses its own set of risks: an in-house collections department requires ample resources and expertise, while many third-party agencies produce subpar results.

Ms. Irwin-Szostak founded BPR as a more comprehensive solution: a receivables management firm (not a collections agency) which provides turnkey recovery operations to their clients’ delinquent accounts, matching them to a proprietary network of the best independent collection agencies in the country to monitor and manage the recovery process from start to finish. BPR’s clients routinely collect 10 to 20 percent more of their delinquent receivables than they did when managing the process internally.

The executive team at BPR has decades of experience in debt collection and receivables management. This experience, combined with a modern and technology-driven approach to web collection solutions, has made BPR the provider of choice for clients across the country. Companies of many sizes in a diverse range of industries find common ground in BPR’s exceptional collection capabilities that reach consumers on their terms.

BPR is certified as a Woman-Owned Business Enterprise (WBE) by the State of New Jersey and by the Women’s Business Enterprise National Council. It is a member of ACA International, the leading trade association for collection professionals, and is accredited by the Better Business Bureau.

Ms. Irwin-Szostak previously founded Strategic Advantage Associates Inc. and NCB Inc. Prior to forming her own companies, she served as the central legal manager for Capital Credit Corporation. She also served as a senior collection consultant for Integrated Health Services, Inc.; a collection supervisor for The May Company, and a collector with the Professional Adjustment Bureau and Law Offices of David A. Faloni, Esq.

On this blog, Lauren Irwin-Szostak will share news, trends, and insights into the collections industry and financial services in general. For more information, please visit her entrepreneurship blog or her personal blog.